| Employer | Inn Hotels |
| Salary | $19-$20/hour |
| Terms | Permanent F/T |
| Start Date | |
| Requirements |
Experience: Night Audit: 1 year (preferred) Hotel Front Desk: 1 year (preferred) QUALIFICATIONS: Customer service skills with strong attention to detail; Ability to work efficiently with minimal supervision, independently and as part of a team; Ability to convey information and ideas clearly; Excellent organizational, communication and interpersonal skills; Strong ability to work with and understand financial information, data mathematics; Knowledge of Front Office and reservations software; Previous experience with WebRezPro is preferred; Ability to work over night. REQUIREMENTS: Good computer skills; Previous Front Desk and/or Customer Service experience is preferred. Relevant education in a hospitality or tourism setting is an asset. Valid Canadian Driver's License is an asset. |
| Duties |
JOB RESPONSIBILITIES: Administration: Balance credit and debit card transactions; Conduct rooms audit and verification of rate over-rides; Balance the preliminary audit; Reset and backup the point-of-sale (POS) system; Prepare Front Desk and Reconciliation report; Generate night security report; Reconcile daily manual postings and adjustments; Allocate charges according to standing procedures; Prepare daily statistics report and all other internal reports as required; Complete the Night Audit Procedures; Follow cash handling and posting procedures pertaining to guest folio charges, including corrections and adjustments; Accountable for any shortages and overages; Handle safe deposit boxes in accordance with hotel procedures; Perform Front Desk duties as required; including but not limited to, check in and check out; Stay up-to-date on rooms inventory, rates, packages, promotions and discounts; Maintain a thorough knowledge of rooms types, features, and location; Develop a thorough understanding of reservations, including making, cancelling and guaranteeing reservations; Develop a solid understanding of the hotel’s property management system, electronic key system, the credit card/debit card terminal, and the in-room movie / computer system; Follow safety / emergency procedures. Act as the hotel’s emergency coordinator when on duty; Collaboration with Other Departments: Notify Housekeeping of late departures, early arrivals, special requests and day rooms; Read and initial the log book and bulletin board daily to keep updated on all current information; Check regularly with night cleaners and security staff to ensure smooth and safe operation of the hotel; Report any unusual occurrences or requests to the Manager-on-Duty; Customer Service: Answer all telephone calls in a friendly and courteous manner. Transfer calls internally and assist guests with the voice mail system; If not automated, ensure all wake-up calls have been entered accurately. Set up wake-up call when requested by guest; Maintain a professional personal appearance at all times; Maintain the orderliness and cleanliness of the Lobby, Front Desk, and Back Office area; Perform other related duties as required by the Guest Service Manager. |
| To Apply | Please use the contact information as directed in the listing. apply via email: hra@innhotels.com |
| Contact Name | McKenzie Mulley-Puchala |
| Address | |
| Location | Invermere |
| Phone | |
| Fax | |
| hra@innhotels.com | |
| Website | |
| Date Posted | 2026-01-16 |
| Date Ending | 2026-01-30 |