| Employer | Fairmont Hot Springs |
| Salary | $18.25/hr |
| Terms | Permanent F/T |
| Start Date | 2025-06-24 |
| Requirements |
- Minimum of 1-year experience in a front desk agent role preferred. - Superior written and oral communication skills - Excellent organizational and time management skills, with the ability to set priorities for self. - Proficient with computers |
| Duties |
Position Summary: A Front Desk Agent is responsible to ensure product is presented to company standards, that guests are our main focus, that all standards and procedures are being followed as instructed, and that any discrepancies are reported to the manager. Major Duties & Responsibilities: -Provide excellent customer service to guests and team members -Will be responsible, once trained, to carry out daily activities as training has indicated, always maintaining department standards -Check guests in and out of the hotel -Ability to handle cash transactions, both actual and electronic -Resolve guest concerns, issues and follow-up -Coordinate and communicates with all operating departments to enhance guest experience -Maintain knowledge of current resort events, activities and promotions -Co-operate and accept other assignments as and when required. About Us Who We Are: Fairmont Hot Springs Resort, home to Canada’s largest natural mineral hot springs, is a year-round destination nestled in the heart of the British Columbia Rocky Mountains and the stunning Columbia Valley. Guests and day visitors can enjoy everything one of Canada’s most all-encompassing experiences has to offer including the legendary natural mineral hot springs pools, 45 holes of golf across 3 courses, a stunning RV resort and a campground, the Natural Springs Spa, our family-friendly ski area, and a variety of outdoor experiences and activities that help connect people with the wonder of nature. Our Mission: To create warm memories in our year-round mountain getaway. Our Core Values: Act with Respect, Love where you live and work, Everything with Passion, Always do the right thing, and Make it happen Who You Are: You are connected with our Mission and Core Values. You describe yourself as someone with a can-do attitude, a strong communicator and you work well with guests and colleagues alike to help create an amazing experience on a daily basis. Perks and Benefits: Golfing at our 2 spectacular courses and our Par 3 during the golf season. Winter season, you can ski at our ski hill. All year round: Access to the mineral hot springs pools. The ability to participate in our Recreation and Experience Activities. Discounts on F&B, Retail and Lodging at the resort. Eligibility to participate in our Employee Experience Awards, i.e. Employee of the Month. *Shared Employee Accommodations are available at a subsidized rate |
| To Apply | Please use the contact information as directed in the listing. On Website or through contact provided. |
| Contact Name | Jesse Woodard |
| Address | 5225 Fairmont Resort Road |
| Location | Cranbrook |
| Phone | (250) 345-6018 |
| Fax | |
| jwoodard@fairmonthotsprings.com | |
| Website | https://www.fairmonthotsprings.com/careers |
| Date Posted | 2025-06-25 |
| Date Ending | 2025-07-09 |