Printed on: January 29, 2022

Reservation Agent

Employer Panorama Mountain Resort
Salary TBD
Terms
Start Date 2022-11-15
Requirements -Previous reservations call center experience, or experience working multi phone system where multitasking is an asset
-Previous sales experience in the hospitality industry, computer literacy, phone sales experience preferred
-Attention to detail, thrives in a multi-tasking environment
-Comfortable with the use of multiple computer systems and phone, internet, e-mail and other computer applications in order to communicate with customers
-Available for work weekends and varied hours (evenings, early mornings)
-Communicates clearly and effectively and able to empathize and build rapport with a wide variety of customers
-Solution oriented team player

Duties A great Reservations Agent is a customer service and sales oriented person who enjoys matching resort products to the needs of a variety customers and selling them over the phone most of the workday. He or she is an active listener who effectively sells our resort to individual customers and assists guests in planning for their vacation. The agent ensures the best outcome of any call by providing additional information or directing a call to the appropriate department or person as needed. The ideal candidate would be interested in the field of hospitality, looking to purse the path of resort sales.



Respond to all calls, e-mails, voice mails, faxes or requests made in person in a timely, knowledgeable, courteous, and professional manner.
Provide accurate quotes and information to our customers. Ensure that all customers are aware of our different packages, specials, and applicable conditions; they understand associated deposit and cancellation policies, check-in and check-out times and policies as well as descriptions of any additional services or amenities included in the price
Stay knowledgeable of the resort and event calendar, activities and recreational opportunities offered at Panorama at different times of the year and be able to communicate this information to our guests via phone, e-mail or in writing
Complete all the reservations made through channels including phone, email and online booking engines to the highest standards following all required policies and procedures
Be able to book all-inclusive packages, including room, activities, food and beverage and other package components
Work with multi resort systems for scheduling and booking package components
Adhere to all department, resort and corporate policies including Privacy and Business Conduct policies and procedures
Assist with data input or any other clerical task as needed
Complete a daily personal report including calls handled, conversion rate, and accuracy checks and ensure any tasks needed to be followed up by a supervisor or another agent are noted and flagged to be addressed by appropriate person in a timely manner

To Apply Please use the contact information as directed in the listing.
Contact Name
Address 2030 Summit Drive
Location Panorama
Phone
Fax
E-Mail
Website https://can61.dayforcehcm.com/CandidatePortal/en-us/panorama/Posting/View/1628
Date Posted 2022-01-05
Date Ending 2022-04-17